Life at Blink | Kristin Russell

Kristin has quickly settled into life at Blink in just four months. After starting her career in finance, Kristin discovered her passion for working closely with people to achieve shared goals — leading her to a customer success role where she thrives on building new processes and partnerships.

We caught up with her to learn more about her journey, her excitement for upcoming Blink features, and why she loves working at a company that champions both frontline employees and forward-thinking innovation.

Which Blink office do you work out of?

I work at the Boston office 3 days a week. 

What is your position at Blink?

I’m a Customer Success Manager. I work with our existing customers to optimize their use of the Blink platform, ensuring we meet their strategic goals through maximizing the value of their Blink investment.

How long have you been at Blink?

I’ve been here for just over four months, so I’m still relatively new. Before this, I worked in Customer Success at a larger tech company in Boston. It was a similar role, but I enjoy working at a smaller, earlier-stage company because I like having the opportunity to build processes and functions from the ground up — it’s really exciting to me.

I graduated college with a major in Finance and started my career in that field. I enjoyed it and did well, but I realized the part of my job I loved most was interacting with people and working toward shared goals. In Finance, those goals were usually budget-related. I thought, “Okay, I don’t want to become a CFO one day… so, what do I want?” That’s what led me to Customer Success, which is fundamentally about teamwork and collaboration.

What initially attracted you to join Blink?

When I heard about Blink, I was really excited. So many apps target desk-based employees — I’d been working in tech, and everything I worked on was designed for people at their desks. What thrilled me about Blink was that it focuses on frontline, deskless employees. It’s such a cool space in the market, and not many tech companies concentrate on that.

Plus, once I started meeting the Blink team, I could sense a great energy. Everyone was incredibly kind during the interviews, and I knew it would be both an exciting and welcoming place to work.

What's a project you are proud of from your time at Blink?

I know I’ve only been here a short while, but I’ve already had the opportunity to collaborate with several teams on enablement for one of our new product offerings: Advanced Employee Intelligence (AEI). AEI is a set of real-time dashboards that customers can use to take action on insights across key areas of the platform. 

From the Customer Success side, we really needed resources to demonstrate its value to our customers. So, I worked with Izzy, Nikita, and Adrienne to develop talk tracks and enablement materials — a really exciting project! We’re already seeing the benefits of it, because now we can discuss AEI much more confidently with customers, watch them adopt it, and help drive their success.

How would you describe the company culture at Blink in three words?

I’d describe the Blink team as driven, thoughtful, and team-oriented. Everyone is highly motivated — always pushing to add new product features, improve processes, or try out innovative ideas with customers to enhance employee engagement and communication.

They’re also incredibly thoughtful and team-oriented. From day one, I could tell how welcoming everyone was, eager to help me learn the ropes and teach me everything I needed to know. It’s been great having such a supportive team, especially as I get familiar with the product and start building relationships with my customers. 

What's one thing you’re excited about for the future of Blink?

I’m really excited about our product development. We have a lot of cool features on the way, and there’s a great opportunity to partner with our customers to help them leverage these features to enhance their employee communication and engagement.

Can you tell us about a recent initiative or program launched at Blink that you found particularly exciting?

I think our Voice and Video Calling feature will be really cool. Blink is already a one-stop shop, but I believe this will be a fantastic way to streamline communication for people who need to connect quickly. It’ll be incredibly helpful for real-time collaboration.

Why do you work for Blink?

I work at Blink because there’s an opportunity not only to support Blink’s ongoing success and growth but also to partner with our customers on their own success. That’s what excites me every day: having those calls, collaborating on different initiatives, and seeing firsthand the value Blink brings them. It’s especially rewarding to know we’re making an impact for essential workers or those who, without Blink, might have been overlooked in traditional communication channels.