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Why now is the time for frontline organizations to seize advantage

The 1930s were a catastrophe. Almost a quarter of Americans lost their jobs. The stock market fell by 89%. But […]

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Podcast

Frontline of the Future

Listen on:

Frontline of the Future

For the ~season finale~… 🥁

We host Phil Greenwood: CEO of WCS Group!

Law graduate, Sales Guru and all-round lovely guy.

Phil has a true growth mindset. Himself and Peter Durkin
talk acquisitions, scaling culture – and empowering frontline employees to be sales leaders 📈

Phil, it was a total pleasure to have you! And huge kudos to the team at WCS Group for keeping ‘business as usual’ throughout the pandemic 👏👏👏 Don’t underestimate the power of an agile frontline. We’ve seen it in action. It creates loyalty. Better relationships. Increased retention. Better customer service – much better. After all, they are the closest connection you have with your customers. Your frontline is your greatest underused asset. And the companies who equip theirs best now, will be those who win later.

Search Episodes

9: Phil Greenwood | "How to Turn Your Frontline into a Growth Engine"

October 6, 2020

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8: Paul Sainthouse | "This Is How Transport Will Bounce Back"

September 24, 2020

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7: David Brown | "Why Public Transport is a Political Issue"

September 16, 2020

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6: Alex Warner | "What People Forget About Customer Service"

September 9, 2020

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5: Jaspal Singh | "The Importance of Belonging"

August 27, 2020

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4: Rob Slaski | "The Truth About Loyalty"

August 19, 2020

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3: Paul Dyer | "Defining Frontline Culture"

August 11, 2020

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2: Martin Harris | "Silver Linings"

August 4, 2020

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1: David Begg | "We Should Be Clapping for Bus Drivers"

July 27, 2020

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Frontline of the future

Why now is the time for frontline organizations to seize advantage

Recent Stories

Sorry, IT: The frontline will never love Microsoft 365 F1. Here's why.

Social care staff recruitment: how can we get better results?

How do you record a video for an employee app? 8 easy steps

Employee portal app etiquette: your mini guide

App for frontline and key workers announced as one of UK’s fastest-growing startups

Thank you, frontline and key workers. We will never forget.

Frontline of the Future

Continue reading…

How do you record a video for an employee app? 8 easy steps

Employee portal app etiquette: your mini guide

Why now is the time for frontline organizations to seize advantage

Sorry, IT: The frontline will never love Microsoft 365 F1. Here's why.

Social care staff recruitment: how can we get better results?

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