What makes them awesome?
Hannah’s hard work and dedication to quality don’t go unnoticed, and she is a key contributor to making the department successful. She is an amazing self-starter, reliable, and always team-oriented.
In her role, she is responsible for everything relating to customer quality response at the facility, which helps us increase customer satisfaction and efficiency and adhere to regulations that are critical to the manufacturing process. Her role includes but is not limited to: Customer complaint investigations (TICS), Return Material Authorizations (RMAs), NCMR generation and completion via software (C-Pro), participation in CAPA processes for addressing internal and external requests, supplier (SCARS), supervising returned material, tracking, inventory adjustments and corrections, analysis, and reporting.
She also supervises the calibration of laboratory equipment and weigh scales, and conducts preventive maintenance of testing instruments, important for preventing defects and maintaining consistency.
Throughout all of this, she manages to deliver clear, concise communication across all levels of the organization.
What does she want to do next?
She’ll be supported to do whatever she wants to do!
Nominated by: Darrius Walker, QA Manager
